Once we have completed your EFTPOS application with you, delivery time for the new terminal is typically 5-7 business days.
Yes, there is a “fast-track” application service available but this is at a one off cost of $250 (INC GST). With the fast-track option, the terminal can usually be delivered in around 3-4 business days.
No, unlike most of the banks, we never charge any joining or establishment fees.
Yes, the terminals have advanced tipping options.
Yes, you can accept AMEX and Diners cards but these will be charged separately by AMEX and Diners.
No, EFTPOS terminals are always rented from EFTPOS providers and banks and always remain the property of the EFTPOS provider or bank. This is because the EFTPOS provider or bank must be able to remotely update the terminal software when necessary and this is only possible if they own the facility.
Yes, the terminal has an inbuilt surcharging facility allowing you to add a surcharge to the transaction if you wish. This can offset the cost of your merchant fees. You can choose the amount that you wish to surcharge by card category and also choose the surcharge amount as a percentage or a fixed amount per transaction.
Yes, the terminals have a “bill split” function which is very useful in hospitality environment.
Yes, we allow all customers to print a black and white version of their logo on their customer’s receipts. This is an optional feature and great for branding as customers leave your business premises with your logo in hand.
No, the terminal will deposit your funds into any business account with any Australian bank.
The First Data Merchant support is available by calling the Merchant Helpdesk on 1800 243 444 (24 hrs, 7 days a week)
Simply either give us a call on 1800 338 767 or submit your details through the “Enquire now” button on this website and we’ll promptly call you back.
Simply click the “Get Quote Now” button under the “EFTPOS Deals” tab on this website and fill out the short form and we’ll get back to you promptly with a quote that we can also email out to you too.
First Data will submit your daily terminal settlement to your home bank every banking day. On Weekends and public holidays, your settlement will be sent to your home bank the next working day. This will mean your funds will typically be in your account within 24 to 48 hours.
The countertop terminal can connect either through your phone line or through your broadband internet connection. The cost is the same regardless of the connection type.
The mobile terminals can either connect via the Telstra mobile network or connect to your business Wi-Fi network. There is no additional cost to utilise these connectivity options as the communications cost is included in the package.
All the advertised pricing is excluding GST.
Yes, there is an early termination fee of $400 per terminal if the account is closed within the first three years. After three years there is no closure fee.
You will need to supply us with a copy of your driver’s licence (or passport), a statement or letter from your home bank clearly showing your account details (for funds settlement) and also some form of proof of your trading address.
You will be able to accept all Visa, MasterCard and EFTPOS debit transactions. You can also accept AMEX and Diners cards but these will be charged separately by AMEX and Diners.
You will be able to accept all Visa, MasterCard and EFTPOS debit transactions. You can also accept AMEX and Diners cards but these will be charged separately
by AMEX and Diners.
Yes, the terminal will be delivered/installed by a technician who will provide training and show you how to use it.
Yes, the mobile EFTPOS terminals connect via a Telstra 3G sim card or Wi-Fi network connection so operate independently of traditional PSTN phone line connections. As such, your mobile terminal will not be disrupted in any way when you move over to the NBN. (This is one of the reasons the majority of our clients choose to get a mobile EFTPOS terminal.
Fire away with any questions and we'll be straight back to you.